Terms and Conditions

Making a Purchase


Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Checkout” where you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from anywhere other than the UK, place your order and your credit card company will convert the transaction to your own currency.

We accept Visa, Mastercard and Switch. You may also send your credit card information via phone, fax, email or mail. Please note that if there is any variation in invoice totals we will advise of the reason and the difference before shipping to obtain your agreement.

There is no minimum order value. We accept all orders, no matter how large or small.

If you are an existing trade customer and would like to order your goods online with your usual discount, please send an email to info@kiki-health.com or alternatively ask our customer service team for more information.


Back Orders

If your item is not in stock, we will back order for you. You will always be emailed or phoned with the option to cancel your order if you would rather not wait.


Remittance Terms

All orders are to be paid for before shipping. This can be done with Paypal, Visa, Mastercard, Switch or Cheque. For payment by cheque please allow 5 working days for clearance.


Tax charges

All prices include 20% VAT. For orders made from the UK or the European Union, 20% VAT is included. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.


Contact Details

Unit 4 Aylsham Business Estate
Shepheards Close
NR11 6SZ

Phone: +44 (0) 1263 738 660

Company number: 03808120