Delivery & Returns

Shipping and Handling

All orders are dispatched on the same day (if ordered before 2 pm UK time) or the next working day (Monday-Friday).

We offer FREE UK mainland delivery on all orders.

For EU and International orders, postage costs vary according to your country. You can see your postage costs as you check out of the online shop. Please check these at the checkout before you confirm your order.

Delivery Schedule

Although we can’t guarantee it, we do our utmost to ensure that all orders placed before 2 pm within the UK are delivered the next working day, unless otherwise stated. Depending on the value of your order, we either use a next-day courier service or Royal Mail non-trackable service in the UK, you have the option to choose Next day courier, signed for service at checkout. Your order may need to be signed for, so if you’re not going to be there, please specify an alternate address, such as your work address.

We are happy for your package to be left in the perimeters of your property or with work colleagues at your specific request. However, in these circumstances, we are wholly unable to take responsibility for any loss or damage which may occur.

Shipping Methods

UK Mainland Delivery

Free Delivery  

Orders under £59.99 – Standard Royal Mail delivery is used on all orders that are to be delivered to UK mainland. Most orders will be delivered within 2 – 3 working days, although some areas may be slightly longer.

Orders £60.00 and over  – All orders will be sent via DHL and they will need to be signed for. We use a next working day service (Monday – Friday on all orders placed before 2pm), although any delays from DHL are out of our control.

Courier Service 

Next Working Day (Under £60.00)   There is an option to choose DHL courier delivery at £6.00 flat fee.  Delivery will be the next working day on all orders placed before 2 pm.  (Mainland UK only)

EU Deliveries 

DHL courier delivery. All items under 2 kilos (per order) may be delivered via Royal Mail Air and orders over 2 kilos will be sent via international courier. All shipping charges will be calculated at checkout.

International Deliveries 

We are now able to offer customers in over 70 international destinations the opportunity to order and buy online. Items under 2 kilos will be sent via Royal Mail Air, postage costs will be calculated at checkout. For items over 2 kilos please contact the KIKI Team for shipping costs.

Returns Policy

All returns must be authorised by KIKI prior to return via email or telephone. You can return any item for a refund within 14 days after the day of receiving your original order. 

We will be happy to arrange collection to all addresses, but a charge will be made if goods have to be collected due to customer error. All returned goods must arrive in a saleable condition in their original undamaged packaging. Refunds can take up to 5 working days to process.