Delivery & Returns
Shipping and Handling
All orders are dispatched on the same day (if ordered before 2pm UK time) or the next working day (Monday-Friday).
We offer FREE UK mainland delivery on all orders.
For EU and International orders, postage costs vary according to your country. You can see your postage costs as you check out of the online shop. Please check these at the checkout before you confirm your order.
Although we can’t guarantee it, we do our utmost to ensure that all orders placed before 2pm within the UK are delivered the next working day, unless otherwise stated. Depending on the weight and contents of your order, we either use a next-day courier service, or a first class postage service. Your order may need to be signed for, so if you’re not going to be there, please specify an alternate address, such as your work address.
We are happy for your package to be left in the perimeters of your property or with work colleagues at your specific request. However, in these circumstances, we are wholly unable to take responsibility for any loss or damage which may occur.
Free Delivery – Standard Royal Mail delivery is free on all orders that are to be delivered to UK mainland. Most orders will be delivered within 2 – 3 working days, although some areas may be slightly longer.
Next Working Day – DPD local courier delivery is £6.00. Delivery will be the next working day on all orders placed before 2pm. (Mainland UK only)
Premium Saturday Delivery – DPD local courier delivery is £15.00. Delivery on Saturday is only applicable an orders placed before 2pm on Friday. (Mainland UK only)
Premium Sunday Delivery* – DPD local courier delivery is £15.00. Delivery on Sunday is only applicable an orders placed before 2pm on Friday. (Mainland UK only)
EU Deliveries – DPD local courier delivery. All items under 2 kilos (per order) will be delivered via Royal Mail Air. Orders over 2 kilos will be sent via international courier and will be calculated at checkout.
International Deliveries – We are now able to offer customers in over 70 international destinations the opportunity to order and buy online. Items under 2 kilos will be sent via Royal Mail Air, postage costs will be calculated at checkout. For items over 2 kilos please contact the KIKI Team for shipping costs.
All returns must be authorised by KIKI prior to return via email or telephone. You can return any item for a refund within 14 days after the day of receiving your original order. We will be happy to arrange collection, but a charge will be made if goods have to be collected due to customer error. All returned goods must arrive in a saleable condition in their original undamaged packaging. Refunds can take up to 5 working days to process.