FAQs
Shipping & Returns
Our delivery policy can be viewed below:
We offer worldwide shipping. For further information on delivery options, shipping costs and estimated delivery times, please refer to our Shipping Policy below.
Orders delivered outside the UK may be subject to local taxes, customs duties and import charges, depending on the destination country. We recommend checking with your local customs authority for further information.
This is dependent on which shipping option you select at the checkout. Each option should indicate an estimated arrival time and further information on this can be found below:
If you wish to cancel your order, please contact us by phone or email as soon as possible. If your order has already been dispatched, you may return it in its original packaging within 14 days of delivery, in accordance with our returns policy.
For further information, please refer to our Terms & Conditions below.
Product Information
While not all KIKI Health products are suitable for vegans, we clearly indicate vegan suitability on each product page.
Where possible, our products are certified organic by Organic Farmers & Growers (OF&G), a UK organic certification body. For ingredients where organic certification is not available or applicable, we prioritise responsibly sourced, sustainably grown or wild-harvested alternatives.
Our capsules are made from 100% plant-derived cellulose (HPMC), making the capsule shells suitable for vegans and vegetarians, with the exception of our Krill Oil capsules and Organ capsules.
You may notice that some of our jars are not completely filled. Rest assured, each product contains the full quantity stated on the label, whether measured by weight or capsule count.
Powders naturally settle over time, particularly during storage and transit, which can make the jar appear less full. Similarly, capsule products may have additional space within the jar, but each contains the stated number of capsules.
We carefully select our packaging to protect product quality and ensure safe handling during filling, storage and delivery. Any additional space does not affect the quantity or quality of the product inside.
The amount of powder varies depending on the product and capsule size. You can find the quantity per capsule and recommended daily serving in the nutritional information on each product page and label.
Quality and safety are central to our approach. Our products undergo rigorous quality testing, including screening for relevant contaminants, to ensure they meet our high standards. We work with carefully selected suppliers who follow Good Manufacturing Practice (GMP) guidelines and share our commitment to quality, integrity and responsible sourcing.
Certificates of Analysis (COAs) are available upon request.
We are committed to sourcing high-quality, naturally derived ingredients, carefully selected for their purity and nutritional integrity. Our ingredients undergo relevant quality and nutritional testing to ensure they meet our standards, with supporting test results available upon request.
As our products are made with naturally sourced ingredients and contain no artificial colours or preservatives, slight variations in colour may occur between batches. These differences are a natural characteristic of plant-based ingredients and do not necessarily indicate a change in product quality.
Not all of our products are suitable for use during pregnancy or breastfeeding. We recommend consulting your healthcare professional before introducing any new supplements during this time and checking the individual product label for specific guidance.
Our fruit powders and non-supplements are safe for children to use. For Food supplements, you should always check the label and speak to your doctor if starting any new supplements for children.
Our products are always a welcome addition to any diet, but they can be especially helpful for the elderly, whose bodies have greater nutrient needs as they age, especially if their diet isn't as varied or full as it was when they were younger.
Many seniors have trouble digesting and absorbing nutrients from food, but our supplements are made from all-natural ingredients which are readily recognised and absorbable by the body.
We recommend following the suggested daily intake stated on each product label and not exceeding the recommended amount.
If you are taking prescription medication or have an existing medical condition, we recommend consulting your healthcare professional before introducing any new supplements to your routine.
Many of our supplements can be taken together as part of a balanced nutritional routine. However, suitability depends on individual needs and the ingredients involved. If you are unsure about combining supplements, we recommend consulting a qualified healthcare professional or contacting our team for further guidance.
If you find capsules difficult to swallow, check whether the product is also available in powder form. Alternatively, some capsules can be opened and their contents mixed into food or drinks.
Always refer to the individual product directions before doing so, as certain supplements are best taken separately from food or may need to remain in their capsule form.
For heat-sensitive ingredients, we recommend avoiding hot food or drinks to help preserve their nutritional properties.
We recommend following the directions for use provided on each product label or product page, as the optimal time to take a supplement may vary depending on its formulation and whether it is best taken before, with or after food.
The time it takes to notice results can vary depending on the supplement and individual needs. Some people may notice changes within a few weeks, while others may take longer. Consistent use, in line with the recommended daily intake, is important when incorporating supplements into your routine.
Our finished products are manufactured in the UK at carefully selected facilities that follow Good Manufacturing Practice (GMP) standards, reflecting our commitment to quality, safety and consistency.
Sustainability is central to our approach. We use food-grade amber glass bottles, recyclable labels and metal lids, reflecting our commitment to responsible packaging and reducing environmental impact.
Ingredients & Allergens
Most of our products are free from common allergens. However, some may contain allergenic ingredients, so we recommend always checking the ingredients list on the product label or product page before use. Where present, allergens are clearly highlighted in bold.
Quality and integrity are at the heart of everything we do. Our products are carefully formulated without artificial colours, preservatives, sweeteners or unnecessary fillers.
We carefully source our ingredients from around the world, selecting wildcrafted or organically grown varieties wherever possible. We prioritise regions with optimal growing conditions, often where ingredients naturally originate, with an emphasis on soil quality, environmental purity and responsible sourcing.
Account
If you're having trouble accessing your account, we recommend resetting your password by selecting ‘Forgot your password?’ on the login page.
If you continue to experience difficulties, please contact our team by phone or through our Contact Us form, and we'll be happy to assist.
We welcome enquiries from new wholesale customers. To apply for a trade account, please visit our Wholesale page and complete the application form. Our team will review your details and be in touch regarding the next steps.
Payment & Checkout
We accept payment by major credit and debit cards including Visa, Mastercard and American Express, as well as PayPal, Apple Pay, Google Pay and Klarna. All payments are processed securely at checkout.
Yes. All payments made through our website are encrypted and securely processed through trusted payment providers to ensure your personal and financial information is protected.
Klarna payment options may be available at checkout, depending which country you are visiting us from. Klarna allows you to pay later or split your purchase into instalments. If Klarna is available for your order, you will see this option during checkout and can select it as your payment method.
Online payments are subject to security and validation checks by your card issuer or payment provider. If your payment is declined, please contact your card provider or try an alternative payment method.
Subscriptions
To subscribe, select ‘Subscribe & Save’ on your chosen product page, choose your preferred delivery frequency and add the product to your basket.
You can manage your subscription directly through your account. Simply log in, navigate to the ‘Subscriptions’ section and select the subscription you wish to update. From there, you can make changes to suit your preferences.
You can pause your subscription at any time by logging into your account and navigating to the ‘Subscriptions’ section. Select the subscription you wish to pause and follow the instructions provided.
If you need assistance, please contact our team at info@kiki-health.com.
To reactivate your subscription, log into your account, go to the 'Subscriptions' section, and select 'Reactivate Subscription'.
You can update the payment method linked to your subscription by logging into your account and navigating to the Payments section.
To update your address, log into your account, go to the 'Subscriptions' section, and select the subscription you wish to update. From there, you can edit your shipping address.
You can manage your subscription at any time by logging into your account and navigating to the ‘Subscriptions’ section.
If you need more flexibility, you can adjust your delivery frequency or pause your subscription instead of cancelling.
To cancel, select your active subscription, scroll to the bottom and click ‘Cancel Subscription’. Please allow 3–5 business days before your next scheduled delivery for any changes to take effect.
Cancelled subscriptions can be reactivated through your account at any time.
You can adjust your delivery frequency at any time by logging into your account and navigating to the ‘Subscriptions’ section. Select the subscription you wish to update and choose your preferred delivery interval.
For customers outside the UK, we recommend considering less frequent deliveries to help reduce shipping costs and potential customs charges.
Rewards and Referals
Simply create an account and start earning!
There are multiple ways to begin accumulating points, such as writing a review, placing an order, or sharing on social media. Please refer to the section titled 'Ways to earn points' on the loyalty & rewards page for the complete list and detailed information.
Upon logging into your account, you'll find your point balance prominently displayed on the rewards page.
There is no limit! Feel free to earn as many as you can! You can even progress up the tiers where you will receive much greater rewards.
Simply follow the instructions on the loyalty & rewards page. You will be given your reward in points (200 points) once your referred friend makes their first order.
Once you've earned your reward, you have 12 months to redeem it before it expires.